Question 1

What is the best time to visit Sri Lanka?

Accepted Answer

Sri Lanka has two monsoon seasons, so the best time depends on which coast you're visiting. The west and south coasts (Colombo, Galle, Mirissa) are best from December to March. The east coast (Trincomalee, Arugam Bay) is best from April to September. The hill country (Kandy, Ella, Nuwara Eliya) can be visited year-round, though it's cooler and wetter from October to January.

Question 2

How many days do I need to explore Sri Lanka?

Accepted Answer

We recommend at least 7-10 days to see the main highlights. A 2-week trip allows you to experience the Cultural Triangle, hill country, and beaches without rushing. For a comprehensive tour including wildlife safaris and off-the-beaten-path destinations, plan for 2-3 weeks.

Question 3

What currency is used in Sri Lanka?

Accepted Answer

The Sri Lankan Rupee (LKR) is the official currency. ATMs are widely available in cities and tourist areas. Credit cards are accepted at hotels, restaurants, and larger shops, but it's good to carry cash for small purchases, tuk-tuks, and rural areas. US Dollars and Euros can be exchanged at banks and authorized money changers.

Question 4

Is Sri Lanka safe for tourists?

Accepted Answer

Yes, Sri Lanka is generally very safe for tourists. The local people are friendly and welcoming. As with any destination, use common sense: don't display expensive items, be cautious at night, and keep valuables secure. The tourism infrastructure is well-developed, and our guides are experienced in ensuring guest safety.

Question 5

Do I need a visa to visit Sri Lanka?

Accepted Answer

Most nationalities require an Electronic Travel Authorization (ETA) to enter Sri Lanka. You can apply online at www.eta.gov.lk before your trip. The tourist ETA is valid for 30 days and costs approximately $50 USD. Some nationalities are eligible for visa-free entry. Check the official website for your specific requirements.

Question 6

What documents do I need to enter Sri Lanka?

Accepted Answer

You need a valid passport (with at least 6 months validity), approved ETA/visa, return flight ticket, and proof of accommodation. You may also be asked to show proof of sufficient funds for your stay. Keep digital and physical copies of all important documents.

Question 7

Can I extend my visa in Sri Lanka?

Accepted Answer

Yes, tourist visas can be extended at the Department of Immigration in Colombo. Extensions are typically granted for up to 90 days total stay. You'll need to apply before your current visa expires, bring your passport, completed application form, and pay the extension fee.

Question 8

How do I book a tour package?

Accepted Answer

You can book directly through our website by selecting your preferred package and dates. We'll send you a confirmation email with booking details and payment instructions. Alternatively, contact us via email or phone, and our team will assist you with customizing your itinerary and completing the booking.

Question 9

What payment methods do you accept?

Accepted Answer

We accept bank transfers, credit cards (Visa, Mastercard), and PayPal. A deposit (typically 30%) is required to confirm your booking, with the balance due 30 days before your tour starts. We'll provide detailed payment instructions upon booking confirmation.

Question 10

What is your cancellation policy?

Accepted Answer

Cancellations more than 60 days before departure: 10% cancellation fee. 30-60 days: 25% fee. 15-30 days: 50% fee. Less than 15 days: 75% fee. No refund for no-shows. We recommend purchasing travel insurance to cover unexpected cancellations. Refunds are processed within 14 business days.

Question 11

Can I customize my tour package?

Accepted Answer

Absolutely! All our packages can be customized to suit your preferences, budget, and interests. Want to add extra days, change accommodations, or include specific activities? Just let us know, and we'll create a personalized itinerary for you. Contact our team to discuss your requirements.

Question 12

What types of accommodation are included?

Accepted Answer

We offer various accommodation options from budget guesthouses to luxury hotels. Our standard packages include comfortable 3-star hotels with breakfast. You can upgrade to boutique hotels, beach resorts, or heritage properties. All accommodations are carefully selected for quality, location, and value.

Question 13

How will I travel between destinations?

Accepted Answer

Most tours include a private air-conditioned vehicle with an English-speaking driver/guide. This offers flexibility and comfort. For specific routes, we recommend the scenic train journey (Kandy to Ella). We can also arrange domestic flights for longer distances if preferred.

Question 14

Are airport transfers included?

Accepted Answer

Yes, all our tour packages include airport pickup and drop-off. Our driver will meet you at the arrivals hall with a name board. We monitor flight times, so even if your flight is delayed, we'll be there. Please provide your flight details when booking.

Question 15

Do I need any vaccinations for Sri Lanka?

Accepted Answer

No vaccinations are mandatory for Sri Lanka. However, it's recommended to be up-to-date on routine vaccines (MMR, DPT, etc.). Hepatitis A and Typhoid vaccines are also recommended. If traveling from a yellow fever endemic country, you'll need a yellow fever certificate. Consult your doctor 4-6 weeks before travel.

Question 16

Is the tap water safe to drink?

Accepted Answer

We recommend drinking bottled water throughout your trip. Tap water is not safe for drinking in most areas. Bottled water is inexpensive and widely available. Most hotels provide complimentary bottled water. Avoid ice in drinks unless you're sure it's made from purified water.

Question 17

Should I get travel insurance?

Accepted Answer

Yes, we strongly recommend comprehensive travel insurance covering medical expenses, trip cancellation, lost luggage, and emergency evacuation. Adventure activities like hiking and water sports should be covered. Ensure your policy is valid for Sri Lanka and covers the full duration of your trip.

Question 18

What about malaria and dengue?

Accepted Answer

Malaria risk is very low in tourist areas and major cities. Dengue fever is more common, especially during monsoon seasons. Prevent mosquito bites by using repellent, wearing long sleeves/pants at dawn and dusk, and sleeping under mosquito nets if provided. Consult your doctor about malaria prophylaxis if visiting remote areas.

Question 19

What should I wear when visiting temples?

Accepted Answer

Dress modestly at religious sites. Cover your shoulders and knees (both men and women). Remove shoes and hats before entering temples. White clothing is preferred at some Buddhist temples. Avoid pointing your feet at Buddha statues. Photography may be restricted in certain areas - always ask permission first.

Question 20

What language is spoken in Sri Lanka?

Accepted Answer

Sinhala and Tamil are the official languages. English is widely spoken in tourist areas, hotels, and by tour guides. In cities and tourist destinations, you'll have no problem communicating in English. Learning a few basic Sinhala phrases like "Ayubowan" (hello) and "Bohoma Sthuthi" (thank you) is appreciated by locals.

Question 21

Is tipping expected in Sri Lanka?

Accepted Answer

Tipping is appreciated but not mandatory. In restaurants, 10% is customary if service charge isn't included. For drivers/guides, $5-10 per day is appropriate. Hotel porters: $1-2 per bag. Spa/massage: 10% of the bill. Always tip in local currency when possible.

Question 22

Can I take photos of local people?

Accepted Answer

Always ask permission before photographing people, especially monks and in rural areas. Most Sri Lankans are friendly and don't mind, but it's respectful to ask first. Never photograph military installations, airports, or government buildings. Be sensitive when photographing religious ceremonies.

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